Sometimes your meeting assistant might get blocked, here are some common issues you might face and suggested work arounds.
The Meeting Host is using the web client
One limitation of the Zoom web client is that it currently doesn't support prompting the host for local recording permission. This means that if the host is on the web client, the assistant won't be able to prompt the host and record.
How to fix: Ask the host to use the Zoom Desktop app (on Windows, Mac, or Linux).
The Meeting Host was not present
Sometimes an assistant joins a meeting but is unable to record because it never asked for permission. In this case, this means the meeting host was not present and thus was unable to grant recording permissions to the assistant.
How to fix: Ensure the meeting host is present.
The meeting host's local recording setting is disabled
If the host's global local recording setting is disabled, the assistant will fail to record.
How to fix: You should ask the meeting host to enable their global user-level local recording setting in their Zoom user settings:
The meeting host has disabled permitting participants to record locally
In this case, the host has their global local recording setting enabled, but they can't grant participants permission to record locally, which is needed for an assistant to record.
How to fix: Ask the meeting Host to enable this setting by checking the box labelled:
Advanced local recording settings > Hosts can give meeting participants permission to record locally **
The host has disabled requesting recording permission within the current call
If the host has the proper user-level recording settings set up properly on the Zoom website, but has disabled the option to allow participants to request local recording within the call, the assistant will not be able to record.
How to fix: Ask the host to enable this setting within the call:
