Our Availability
Our global team, spanning the USA and Europe, is here to support you:
Weekdays (Monday to Friday): 3 am - 6 pm EST
Weekends (Saturday to Sunday): Emergency support only
Understanding Your Support SLA
Standard Plan: We aim to respond within 15 minutes during weekdays, with priority given to critical issues during off-hours.
Enterprise Plan: Priority response times, customized support, and direct access to a Customer Success Manager are included. We ensure that your urgent issues are addressed quickly, minimizing any downtime.
How to Reach Us
In-App Chat (Recommended): Get real-time support directly from the Salesroom app or through our support documentation.
Email: Reach us anytime at [email protected]. For quick verification, make sure to email us from the address associated with your Salesroom account.
Customer Success: If you’re an Enterprise customer, you have direct access to a dedicated Customer Success Manager for personalized support and strategy sessions via email or video meetings.
Platform Uptime & Availability
At Salesroom, we prioritize reliability and uptime. We guarantee a 99.9% platform uptime to ensure your business operations run smoothly. Our infrastructure is designed to minimize downtime, and in the unlikely event of an outage or disruption, our team works swiftly to restore services and mitigate any impact.
If we experience any outages or performance issues, you will be notified immediately via our Status Page, where real-time updates and resolution progress are posted.